Because each piece is handmade and one of a kind, sales are final except as written below.
Shop pieces
All shop sales are final. I cannot take a piece back because you changed your mind, because the color looks different in your kitchen, or because handmade work is a little uneven. Those small differences are part of the piece.
If it arrives broken
I pack with extra care, but clay can still break in the mail. Please look at the box when it arrives. If something is broken, email photos of the outer box, the inside packing, and the piece within 48 hours, along with your order number.
If I agree it broke in transit, I will replace it with a similar piece I have, or refund the piece (not always the shipping). I cannot remake a sold-out form.
If I packed the wrong thing
Write me within 7 days. I will cover the return and send the right piece if I still have it, or refund you.
Classes and events
There are no refunds for no-shows or cancellations within 24 hours of the class or event. You may give your seat to someone else. Please read the Class Policy and Event Policy.
How a refund is sent
Approved refunds go back the way you paid, through QuickBooks. Banks can take extra days. Shipping and packaging are not refunded unless I made a packing mistake.
Card disputes
Please email me first. A dispute for handmade variation, or for a rule you agreed to at checkout, will be answered with photos, tracking, and these pages.